Shipping & Returns

Cancellation of Orders

The Customer may cancel the order within 10 days of delivery and must provide written details to the Company of the order. All returns shall be sent to the Company's registered address. This returns policy does not affect the Customer's statutory rights. Goods must be returned in an unused and re-saleable condition. Goods cannot be returned if the tamper-evident seal has been broken. The costs of returning the goods to the Company shall be borne by the Customer unless incorrect or faulty goods have been supplied or an error has been made by the Company. Refunds will be made to the customer's account unless otherwise agreed between the customer and the Company. Refunds will only be processed on receipt of returned Goods by the Company.

Price and Delivery Charges

The price of the goods will be that indicated at the time of placing the order and will include Value Added Tax at the appropriate rate. VAT receipts will be supplied by the Company on written request. Delivery charges (usually for post and packing) will be as advised at the time of placing the order. Delivery will normally be made by Royal Mail standard services however the Company reserves the right to use other methods of delivery as it deems appropriate or as agreed with the customer

Dispatch and Delivery

Your order will normally be dispatched to the address you have advised us of within the timescale specified, usually within 2 working days. Any delivery dates quoted will be approximate and are given in good faith and the Company will not be liable for any reasonable delay however caused.We will advise you if a product is out of stock and will suggest an alternative product if one is available. Delivery charges will be as indicated on the checkout and will be advised at the time of ordering. If the Customer fails to take delivery of the Goods or gives the Company incorrect delivery instructions then the Company may store the Goods until delivery is made and charge the Customer for its reasonable costs re-delivery. The Company shall not owe the Customer any duty of care in this event.

Risk and Title

The risk of loss or damage to the goods passes to the customer on delivery or in the event of delivery not being able to be made as a consequence of fault, negligence or omission on the Customer's part at the date delivery which would have been made in the absence of this fault, negligence or omission. Title to the goods remains with the Company until the Company has received in cleared funds the total contracted amount.

Warranties, Liability and Indemnity

The Company warrants that all Goods will correspond with the Order at the date of dispatch and will be free from defects at the time of delivery. In the event that the Company is in breach of this clause the customer shall advise the Company in writing as soon as possible and in any event not later than 7 days after delivery other than when the defect was not apparent upon reasonable inspection. The Company will replace the defective goods or refund the price of the goods that are defective and this will be the extent of the Company's liability.

Use of Goods

The Goods are sold for use as noted in the product description and in accordance with the products instructions and are warranted as being fit for this purpose only. Where the Company provides the Customer with information or advice to ensure that the Goods will be safe the Customer agrees to use the Goods in accordance with this information. Other than the Customer's statutory rights the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company's conditions, recommendations or warnings. The Customer should seek medical advice if they are in any doubt about their health condition and the suitability of the goods in this respect.

Returns Policy:

You may return your order by notifying us at any time up to 7 days after your products have been delivered. Notification should be sent via email to fishermensfriendcs@rexbrownltd.co.uk, stating your order number and the reason for return.

We offer a no-quibble money-back guarantee, simply post the products back to us. These costs will not be reimbursed. However, your statutory rights concerning the quality of those products will be unaffected.

Return Address (please include a note of your name, address, and reference number)

Rex Brown Limited, Lawford Health Industrial Estate, Lawford Heath Lane, Long Lawford, CV23 9EU

We will refund the buyer, using the original payment method, for the price of the goods within 30 days of receiving the returned goods.

Rex Brown Limited (registered company number 05765539) with the registered office of Kalamu House, 11 Coldbath Square, London, England, EC1R 5HL is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. By using our website (https://fishermansfriendstore.myshopify.com/) you agree to the terms of this privacy policy. If you do not agree with any term in this policy, please do not use the website.